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• The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
• Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
• Provides expert tips and tricks to make the software work more effectively
• Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable...

GoldMine is business software designed to help you organize your contacts, track activities, schedule appointments, create reports that tell you how you're doing, and make accurate business projections. GoldMine 8 is completely revised to make it more useful than ever, once you get the hang of it. That's where GoldMine For Dummies comes to the rescue Written by an...

Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft's CRM solution in a jiffy. Whether you're considering a CRM system for the first time...

Building on the growing recognition and critical acclaim of volumes 1 and 2 of Violence, Desire, and the Sacred, this third volume in the series showcases the most groundbreaking, interdisciplinary research in mimetic theory, with a focus on well-known films, television series, and other media. Mimesis, Movies, and Media reaches beyond the traditional boundaries of continental theory to demonstrate how scholars apply and develop Rene Girard's insights in light of contemporary media. It brings together major Australian and international scholars working at the intersection of...

In the religious systems of ancient Mesopotamia, Egypt, and the Mediterranean, gods and demigods were neither abstract nor distant, but communicated with mankind through signs and active intervention. Men and women were thus eager to interpret, appeal to, and even control the gods and their agents. In Prayer, Magic, and the Stars in the Ancient and Late Antique World, a distinguished array of scholars explores the many ways in which people in the ancient world sought to gain access to--or, in some cases, to bind or escape from--the divine powers of heaven and earth....

• Represents the most comprehensive coverage of all sub-disciplines of dental anthropology available today
• Features individual chapters written by experts in their specific area of dental research
• Includes authors who also present results from their research through case studies or voiced opinions about their work
• Offers...