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"A valuable contribution to public policy debates concerning the workplace of the future and the nature and implications of the 'information economy.'"
— Choice (of the first edition)

In this eye-opening book, Joan Greenbaum tells the story of changes in management policies, work organization, and the design of office information systems from the 1950s to the present. She describes the impact of new technologies on the organization of working life with a keen awareness of the social forces that seek to benefit from them, showing how the process is driven by the needs of capitalist...

In this eye-opening book, Joan Greenbaum tells the story of changes in management policies, work organization, and the design of office information systems from the 1950s to the present.Windows on the Workplacetakes us behind the news stories of the highly efficient, high-tech workplace and shows us the ways in which technologies computers, mobile phones, the internet have been adapted by management to reshape the way work is done. In tracing the introduction of new technologies, Greenbaum reveals how organizations use them to benefit from both increased profits and more intense control over...

"A valuable contribution to public policy debates concerning the workplace of the future and the nature and implications of the 'information economy.'"
— Choice (of the first edition)

In this eye-opening book, Joan Greenbaum tells the story of changes in management policies, work organization, and the design of office information systems from the 1950s to the present. She describes the impact of new technologies on the organization of working life with a keen awareness of the social forces that seek to benefit from them, showing how the process is driven by the needs of capitalist...

Offers suggestions for ways that system developers can experiment with different perspectives and techniques for cooperating with users - especially during the early phases of the design process.