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Authoritative and insightful, this one-stop resources provides historical and contemporary perspectives on ideological extremism in law enforcement, as well as its wider impacts on American society. A mix of narrative overview, biographies, essay perspectives, and a helpful guide to other resources to facilitate understanding of the contemporary problem of extremism in American law enforcement. Written by experts in the criminal justice field, the authors draw from various sources to highlight for the reader the extent, motivations, causes, and dangers of ideological extremism in the ranks...

In The Customer Experience Fiasco, experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. When CEO Randall Phillips is caught off guard by a customer's YouTube-video during a television interview, he swears to fix it - and fast. Dana Chase, a rising star in the organization, is tapped to fix the fiasco as quickly as possible. This enthralling fable follows Dana's trials and tribulations as she tries to save the company and her career. The path she eventually finds and follows is Andrew Reise's proven...