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Two top public-speaking coaches offer fresh advice on giving effective speeches and presentations with the immediacy of a conversation.

The best speeches don't sound like speeches, and the best speakers make listeners feel as though they are being addressed directly. The trick is to make every presentation as natural and direct as a one-on-one conversation. This expert but accessible guide reveals:

- The six truths behind every conversation-and how to use them at the podium
- The three steps to inspiring any audience
- The seven secrets for using voice and body language
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This major new textbook looks at the diversity and complexity of the manager's task in the changing context of care provision and argues for a practice-led approach. Informed by extensive consultation with managers, practitioners and users of services, the authors of this textbook:
* examine the policy, legal and organisational contexts of care
* highlight the impact for managers of the government's modernising agenda and initiatives for inter-professional working
* discuss the role of the managers in providing ethical care grounded in good practice
* tackle the task of...

This Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve:
* listening to service users
* maintaining professional values
* enabling participation
*...