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In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization's competitiveness...

Complex systems have become ubiquitous and are essential to today's society. The design of reliable complex systems and the determination of their availability are therefore very important tasks for managers and engineers. These tasks, however, can be extremely difficult to achieve, due to the fact that current analytical methods are often too complicated, time-consuming, inefficient, or even inappropriate, when dealing with real-life systems.

Simulation Methods for Reliability and Availability of Complex Systems discusses the use of computer simulation-based...

Complex systems have become ubiquitous and are essential to today's society. The design of reliable complex systems and the determination of their availability are therefore very important tasks for managers and engineers. These tasks, however, can be extremely difficult to achieve, due to the fact that current analytical methods are often too complicated, time-consuming, inefficient, or even inappropriate, when dealing with real-life systems.

Simulation Methods for Reliability and Availability of Complex Systems discusses the use of computer simulation-based...