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In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach,...

This book provides a framework for understanding the creation of public value in urban environments. The ability of cities to produce value is related to their capacity to generate meaningful resources for city residents and workers that enable them to craft meaningfulness in life and work. Meaningfulness and public value require new ways of leading and developing city governance. This extends to designing inclusive structures and processes for people to grapple with the meanings and values underpinning public value creation. A public value framework demands that city governance goes beyond...