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Outsourcing is a global phenomenon that has enjoyed rapid growth over recent years, evidenced by the proliferation of outsourcing service providers in all areas of business. The concept centres on businesses and organizations divesting themselves of essential, but non-core, business activities and, properly managed, outsourcing can realize considerable cost and other benefits for both the service provider and the outsourcing client.

The content of this book is a distillation of the outsourcing process, is derived from detailed and wide-ranging research in the subject, but...