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Take control of your job, get noticed, and get ahead-no matter what's happening in the job market.

Times are tough. There's no denying that. Most of us feel lucky enough just to have a job, let alone hope for a promotion. But who says a rough economy has to hold you back?How to Say It: Be Indispensable at Workwill help you be the one who gets ahead when others are just getting by.

Jack Griffin shows you how to make yourself irreplaceable and indispensable in your workplace and in your industry. You'll learn how to demonstrate your value and potential to your...

Whether you're giving a business presentation, accepting an award, or making an impromptu speech at a birthday party, this unique guide offers advice plus a wide variety of words and phrases that will help make your moment in the spotlight engaging and effective.

Covering 39 different speech-giving occasions, How to Say It Best enables you to:
- Create the perfect speech from example phrases, sentences, and paragraphs
- Capture an audience's attention using vivid images and appealing to a listener's five senses
- Use humor, quotations, visual aids, and other public...

A guide to effectively communicating with customers to create lasting and repeat business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.

Unlike the vast majority of books that deal with customer communication, How to Say It(r): Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

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