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What is it really like to be the relative of a hoarder - especially if you're a tidy freak? How much can one person take until they snap? Imagine living in a house where you can only walk sideways, where Christmas lights stay up all year and tins in the kitchen eventually explode with age. Of eight televisions in the lounge, only one actually worked. A new 20ft carpet which arrived, rolled up and ready to be laid in 1974, was still there forty years later. Why would a man with two feet need 173 shoes? Where were his teeth, his hearing aid and the vacuum cleaner? In fact, where was the floor?...

Have you ever wondered what it's like to work in a call centre? Imagine speaking to members of the public fifty or more times every day, always having to be courteous and professional regardless of what they say to you. Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is...