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Do you feel that you are blocking your team's creative potential? If so, "Dangerous Leadership for Innovation" is the book for you.

This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambitions, but it will also show how to nurture new creativity and keep teams fizzing with engergy as they face new creative challenges. The reader will learn how techniques, games and scenarios can help their team to grow, learn and succeed using innovation.

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"Dangerous Customer Service" provides real help for real people in the real world.
This book guides managers through the realities and practicalities of great customer service. "Dangerous Customer Service" shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across...