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The quest for improving Quality Management(QM) has become a necessity in today s intensely competitive global market-place. This increased interest in QM has opened the doors for new philosophies to emerge concentrating mainly on developing and adopting new quality standards. Due to the recent shift from the Shareholder view to the Stakeholder view many organizations are adopting CSR practices in their management system. Further, growing servicization in manufacturing industry is trying to adopt Service-Dominant view. This facilitates to examine Quality Management philosophy in terms of...

In the past few years many businesses has suffered some serious setbacks and some banks have even undergone bankruptcy. That's why Corporate Governance (CG) and Corporate Social Responsibility (CSR) have increasingly become very important in the recent years. This book investigates the role played by CG and CSR in business expansion. Further it examines what is CG and CSR and how it can bring about growth in a business. For better understanding of the theories we used a case study approach and chose Grameen Bank (GB) a Bangladeshi bank because of its tremendous success and growth over the...