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One of the pioneers of the Total Quality movement, W. Edwards Deming, famously proclaimed, Drive out fear so that everyone may work more effectively for the company. But after attending a quality conference in the 1990s devoted to Deming's proposition, the authors felt somehow drained; talking about fear seemed to have sucked the life out of the entire audience. They began to wonder if it was a vicious circle; what if focusing on fear, even in an effort to drive it out, actually kept you in fear? What if the conversation were shifted to hope--not to negate or invalidate fear but to bring...

Most leaders are steeped in risk management, crisis response tactics, readiness for disaster, continuity-of-operations planning, and logistical and agility capabilities. These preparations are critical but not complete. The reality is that even experienced leaders themselves need guidance when it comes to managing a crisis. This standout book fills that need, drawing on interviews with successful leaders; research findings on trauma, neuroscience, and crisis management; and the authors' own extensive career experiences. The chapters suggest and probe ideas from various angles rather than...

Sixth Edition 2012

Arctic Interlude is the full account of a disastrous Allied Arctic operation to send merchant ships independently to North Russia from Iceland. This book tells the true story of Operation FB and in doing so fills a neglected gap in the published history of the Arctic sea war. There is a strong human element throughout, from personal recollections of those involved.

The story concerns the fortunes and misfortunes of thirteen merchant ships and their crews attempting to reach North Russia in late October/early November 1942. The...