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As business processes are crucial success factors for companies, software-based Business Process Management (BPM) isbecoming more and more important. In this areaSAP, the market leaderfor enterprise application software, has already gathered substantial experience. Forthe characterization, modeling and especiallythe optimization of business processes, SAP's consultants usetheir own BPM approach.In addition to their considerable methodological know-how, the consultants' profound knowledge of theindustries facilitates the focus on core and business-critical processes.

This book examines...