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When technology has been applied in business environments, its justification has usually been cast in terms of saving time or saving money. In the social sciences, the justification must be different; the viability of sociology as a profession, for example, will not be enhanced by cost reductions. The focus in this volume is on a different bottom line: the quality and content of work.

How do we make choices in an information-saturated world? Prior studies often assume that the problem is coping with the volume of information. They rarely ask how people judge the validity of new information. But we are all forced to depend on secondary sources that no one has the time or resources to verify. In Critics, Ratings, and Society Grant Blank confronts these issues through an investigation of independent evaluations and reviews. Reviews are widespread; they rank products ranging from books and films to automobiles and computers. They are important not just because they influence...

How do we make choices in an information-saturated world? Prior studies often assume that the problem is coping with the volume of information. They rarely ask how people judge the validity of new information. But we are all forced to depend on secondary sources that no one has the time or resources to verify. In Critics, Ratings, and Society Grant Blank confronts these issues through an investigation of independent evaluations and reviews. Reviews are widespread; they rank products ranging from books and films to automobiles and computers. They are important not just because they influence...