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Bringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation as a complex concept that exists and occurs at a systemic level, and across various service verticals - health, education, tourism, hospitality, telecommunications, retail. Addressing contemporary issues in service innovation it encompass both conceptual and applied contributions.

Featuring a select number of case studies across several...

Successful companies rely on traditional factors of production for their survival. Yet the most important and sustainable sources of competitive advantage knowledge, customer relations, supply-on-demand, micromanagement, and other forms of "intellectual capital" often don't even appear on many companies' reporting systems. The results of this lack of attention to intellectual capital can be disastrous for companies and their stockholders.

Providing an organizational system that helps managers maximize the flow of intellectual capital in their companies, Intellectual...