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One of Americas most respected executives offers management insight into how to do business nowand into the next century.Since taking over as chairman and chief executive officer of United Airlines, Gerald Green-wald has seen operating margins and productivity go up, labor grievances go down, and the stock price more than double. In LESSONS FROM THE HEART OF AMERICAN BUSINESS, Greenwald shares his extraordinary experiences and insight into how businesses in America operate today, including: corporate ethicsdealing with layoffsbuilding trustoffice politicsand much more. In addition, Greenwald...

One of America's most respective executives offers his management insights on how to do business now and into the next century. Greenwald discusses such pressing issues as an aging workforce, corporate ethics, dealing with layoffs, building trust with employees, and office politics.