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Banking sector is an important part of a countrys economy which has seen precedent growth in the last decade and competition in this sector is raging at the moment. All the banking organizations in the market are striving hard to snatch their piece of pie from competitors. Satisfying customers and building their loyalty could prove to be very critical for the success of the banking organizations in Pakistan. This study look into this phenomenon by seeking empirical justification in this regard considering service quality as main contributory factor towards customer satisfaction and customer...

Banking sector of Pakistan is a major and very competitive sector of Pakistans economy. It plays a significant role in the economic development of the country. Over the past few decades, due to privatization of banking sector in Pakistan, employees are demanding more fairness in performance evaluation processes from the financial institutions which boosts the competition among the banks and compels them to practice organizational justice effectively so that competitive edge can be attained in the form of satisfied and loyal employee-base This book aims at investigating the phenomenon of...

The study of on-the-job training in service sector has always been a widely discussed topic in the literature. Well-trained workforce is considered a critical success factor for modern organizations in today's dynamic corporate environment and organizations particularly financial institutions from all around the globe spend huge amounts of money per year on formal on-the-job training of their employees but still much is unknown regarding the phenomenon in the context of developed countries like Pakistan. This book enhances the understanding of a little studied topic by empirically identifying...

Banking sector is one of the basic pillars of the economy of any country. Development of banking sector as a whole depends upon the skills of the human resources of a country. Banks individually provide training and development initiatives to their employees so that the employees may contribute towards the success of that bank. This book examines this phenomenon in new light that whether on-the-job training initiatives taken by the banks contribute towards the behavior of banking personnel or not. After studying this book managers and academicians will come to know that coaching and job...