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Transport and delivery systems have seen dramatic changes over the last 20 years. The expansion of online selling/buying since 2000 has intensified competition among delivery companies. The progress in mobile and Internet technologies has prompted retailers operating bricks-and-mortar (BM) stores to adopt a sales strategy that combines in-store selling with online marketing, known as "omnichannel retailing." The growth in online shopping is aggravating the problem of redeliveries that occur when parcel recipients are absent at the time of initial delivery. Recently, the problem of a shortage...