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Coaching and mentoring are recognised as key skills to support the development of people in the workplace and in their careers. Leading edge research by Dr Richard Hale and Eileen Hutchinson has shown that when applied effectively coaching and mentoring can make a real difference and can support lasting changes in behaviour. However becoming an effective coach or mentor is not simply about applying a set of techniques or following a prescriptive process. It means forming supportive relationships and understanding the culture and values of others at a deeper level. This is the first in the...