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The Mechanics of Writing takes the mystery out of punctuation and provides practice on essential writing skills. This book uses a unique method to build writing skills.

Writing on the job is for professionals who want to thrive on the job. As you work through each chapter, you integrate leading edge practices for writing and communication into your daily activities. To write faster, embrace the process by applying composing tools and templates to get your ideas down quickly. To write better, develop your editing skills--effective editing takes the mystery out of how to produce correct, clear, and concise writing. As you learn principles that are easy to apply, you make confident decisions, save yourself time, and improve your credibility. To write smarter,...

Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers' expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the "you" viewpoint versus "I" statements, micro-messages, and bad news messages.