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Auditing is one of the elements that makes your quality management system complete. It fits snugly into the check component of your plan-do-check-act cycle. Auditing isn't a haphazard or optional occurrence that you tolerate to maintain certification. It's an invaluable assessment tool that provides a reliable indicator of the integrity of your organization's system and processes. This book presents nine keys that will help your organization reap benefits from its auditing (internal or external) program: * Plan and prepare. * Drive fear out of the audit program. * Ensure adequate training. *...

ISO 9001:2015 is almost here and it's time to begin the transition process. The 2015 version of ISO 9001 is a MAJOR revision: new requirements, new structure, new numbering scheme, and even a few important dropped requirements. But transitioning to the new standard doesn't have to be a MAJOR chore. ISO technical expert Denise Robitaille has developed a process to help you make the transition as quickly and painlessly as possible. This book is a terrific guide not only to quickly and easily making the transition to ISO 9001:2015 but also to using the transition to as an opportunity to ensure...