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Although quality initiatives and management skills are not new issues in hospitals, their financial evaluation may be a source of pressure to those managing clinical directorates. This A-Z reference provides an immediate source of ideas and includes practical examples. It covers 100 quality issues, from pets and pillows to staff management and training. The work takes account of the varied backgrounds from which the clinical directors may come. The up-to-date information contained in this text should be of use to health care managers in hospitals.