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Essential reading for listening researchers across a range of disciplines, The Sourcebook of Listening Research: Methodology and Measures is a landmark publication that defines the field of listening research and its best practices.

• the definitive guide to listening methodology and measurement with contributions from leading listening scholars and researchers
• Evaluates current listening methods and measures, with attention to scale development, qualitative methods, operationalizing cognitive processes, and measuring affective and behavioral components
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Listening: Processes, Functions, and Competency, Second Edition explores the role of listening as an essential element in human communication.　The book addresses listening as a cognitive process, as a social function, and as a critical professional competency. Blending theory with practical application, Listening builds knowledge, insight, and skill to help the reader achieve the desired outcome of effective listening. This second edition introduces listening as a goal-directed activity and has been expanded to include a new chapter addressing listening in mediated...