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A text intended for managers who have practised the best of quality and re-engineering management techniques and are ready to transform their organizations with the systematic notions of knowledge creation and application. It does not deal with barriers, hurdles, or conflicts to be resolved, but paints a possible vision of how we can take advantage of our collective learnings to move an enterprise forward. It introduces new managerial concepts such as: value-system versus value chain, strategic business network versus strategic business unit, and customer success versus customer...

Describing how managers can use knowledge management processes and tools to sustain high levels of innovation among their employees to gain competitive advantage, this title links the two separate areas of knowledge management and innovation into the combined areas Amidon calls Knowledge Innovation.