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ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality...

The character of the English Church at the end of the sixteenth and beginning of the seventeenth century has always been a contentious historical issue. Concentrating on Cambridge University - where the critical theological debates took place and where new generations were schooled in learning and prejudice - this book aims to shed new light on the question, making use of a wealth of previously underexploited material from the archives of the University and the Colleges, and paying attention to some significant and unjustly neglected figures. After setting the scene in the seventeenth-century...

Most of us think that theology is what you do if you haven't got a life. But theology is in fact all about life and how we live it as God's people. Using the familiar pattern of the church year, David Hoyle explores the building blocks of Christian theology, and what each one means for how we live.

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of 　ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.

Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples.　 Packed with insights into how the standard has been used, misused and...

QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits.

The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve...

It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.

This book offers a proven effective questioning technique, structured around key business processes...

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of 　ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.

Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples.　 Packed with insights into how the standard has been used, misused and...

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced...

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced...

Like history teacher, Kevin Nutt, the hero of this entertaining new book, David Hoyle sets off on a captivating voyage of discovery. What results is a story which has wit and imagination, combined with all the ambition and raw edges you would expect from a first novel. Our hero follows a weird series of events which lead him from a north country pot-hole and a group of reprobate schoolboys, to a strange Cumbrian town with a secret past and an even stranger set of present day inhabitants. If mysterious crystals, swash-buckling mythology and romance, tinged with more than a touch of slapstick...