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Engaged staff not only produce better results but they also enjoy themselves more in the process. This book looks at the economics of behaviour to identify what engagement really is and how it adds up. The book explores the emotional decisions we all make and identifies eight areas of emotional decision making that leaders need to understand and engage their staff at. The result, more engaged staff and better results. The book also quantifies engagement. It demonstrates the link to productivity and explains how the return on investment of engagement initiatives can be calculated and evaluated...

From time to time certain words or ways of thinking gain real traction and become 'buzz words' that are used all over the place; sometimes in context, sometimes out of context. One such word that this has happened to in recent times is 'culture'.

It has happened for very good reasons; churches and businesses have found that culture is far more important than strategy, ability or perhaps even anointing in seeing things come to fruition in a sustainable way. Culture creates an environment in which things grow, both the bad and the good. So understanding the cultures we need and...