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David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: -No Cross-functional communication or co-operation. -No understanding of the end-to-end process -No ownership of the end-to-end process -Blame culture -Silo mentality -Resistance to change -Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.