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This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. ""Bamford...

• Provides a practical and theoretically sound insight to the contemporary management of operations, stressing that creating value for stakeholders is key. • Focuses on important topics that comprise an important component of senior Operation Managers’ activities such as Business Intelligence: Technology, Industry 4.0, Managing Supply Networks and Improving Global Operations. • Reflects recent developments in Operations Management theory and practice by taking a reflective organizational perspective of the task of the Operations Manager. • Promotes an understanding of operations in...