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More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user's information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field...

This book and its website address the implementation of the The Framework of Information Literacy in Higher Education. It gives the tools and strategies to implement Framework-based information literacy experiences for students and faculty, creating a campus culture that understands, and integrates, information literacy in its educational mission.