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As libraries strive to maintain collections with limited space, many have turned to high-efficiency, off-site shelving facilities. This work addresses virtually all major issues in planning, building, and operating high-density storage. Using the Harvard Depository model, but applying the issues and activities to other models as well, a host of contributors cover such issues as governance and cost, design and construction, preservation, selection, pre-shelving preparation, systems, access and management, services, and transportation. An essential guide to anyone considering or involved in...

Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact--the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers.

"Engaging in Evaluation and Assessment Research" introduces evaluation...