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The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.

In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different...

Standing against the visible landscape the mountainous volcanoes, the jungles and savannahs the seven trees conjured in these narrative poems by one of Latin America's masters also evoke another, more mysterious terrain. It is this other landscape, as invisible as poetry before it is written down but etched by history and animated by the collective memory of a people, that speaks through Pablo Antonio Cuadra s "Seven Trees against the Dying Light."

Storing experience as they exist, these tree-poems conserve local soil and memory in the place they inhabit. They are figures of life,...

This book presents an overview of traffic anomaly detection analysis, allowing you to monitor security aspects of multimedia services. The author's approach is based on the analysis of time aggregation adjacent periods of the traffic. As traffic varies throughout the day, it is essential to consider the concrete traffic period in which the anomaly occurs. This book presents the algorithms proposed specifically for this analysis and an empirical comparative analysis of those methods and settle a new information theory based technique, named "typical day analysis."

• A new...