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wyszukanych pozycji: 9
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Revolutionize Your Customer Experience
ISBN: 9781403936035 / Angielski / Twarda / 2004 / 220 str. Termin realizacji zamówienia: ok. 22 dni roboczych. In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience toge...
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cena:
242,07 |
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The Intuitive Customer: 7 Imperatives for Moving Your Customer Experience to the Next Level
ISBN: 9781137534286 / Angielski / Twarda / 2016 / 216 str. Termin realizacji zamówienia: ok. 22 dni roboczych. You can't solve today's problems with yesterday's thinking. In The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level, authors Shaw and Hamilton explore the reasons organizations are struggling to improve their customer measures and are witnessing the plateauing of loyalty scores like Net Promoter. For Shaw and Hamilton, the answer is simple: you need to understand the intuitions that drive your customers' behavior at an emotional, subconscious and psychological level. This book describes where behavioral economics meets customer experience in a very easy...
You can't solve today's problems with yesterday's thinking. In The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next L...
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cena:
221,90 |
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Deciding What We Watch: Taste, Decency and Media Ethics in the UK and the USA
ISBN: 9780198159377 / Angielski / Twarda / 1999 / 200 str. Termin realizacji zamówienia: ok. 30 dni roboczych. This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic and the means by which they have responded to them. The book describes, with examples, the operations of compliance regulations and standard controls. It also explores the moral basis and history of such regulation as it has until now been applied to major issues of taste and decency.
This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic...
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cena:
839,79 |
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Deciding What We Watch: Taste, Decency and Media Ethics in the UK and the USA
ISBN: 9780198159360 / Angielski / Miękka / 1999 / 200 str. Termin realizacji zamówienia: ok. 30 dni roboczych. This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic and the means by which they have responded to them. The book describes, with examples, the operations of compliance regulations and standard controls. It also explores the moral basis and history of such regulation as it has until now been applied to major issues of taste and decency.
This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic...
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cena:
147,48 |
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Bridge Loads: An International Perspective
ISBN: 9780367447328 / Angielski / Miękka / 2019 / 360 str. Termin realizacji zamówienia: ok. 22 dni roboczych. |
cena:
322,54 |
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Bridge Loads : An International Perspective
ISBN: 9780419246008 / Angielski / Twarda / 2000 / 368 str. Termin realizacji zamówienia: ok. 22 dni roboczych. This volume provides a detailed summary of bridge loads from an international perspective. The authors aim to cover all aspects from the methodology behind the calculation of bridge loads and the complex interactions between loads and bridges, to economic considerations. A wide range of bridge loads are covered including highway vehicle loads, pedestrian loads, railing loads and wind loads. The structure and design of bridges to accommodate these loads are examined and examples provided. Different modes of failure and codes of practice are also covered. The handbook aims to be of use to...
This volume provides a detailed summary of bridge loads from an international perspective. The authors aim to cover all aspects from the methodology b...
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cena:
1075,31 |
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Accountability and the Public Interest in Broadcasting
ISBN: 9780230019201 / Angielski / Twarda / 2009 / 213 str. Termin realizacji zamówienia: ok. 22 dni roboczych. Against a backdrop ofgreat change in technology andthe economics of broadcasting and new media, this timely survey of contemporary attitudes to accountability and the public interest in broadcasting is based on over fifty interviewsconducted infour democracies: India, Australia, the UK and the US."
Against a backdrop ofgreat change in technology andthe economics of broadcasting and new media, this timely survey of contemporary attitudes to accoun...
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cena:
201,72 |
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Voices, Spaces, and Processes in Constitutionalism
ISBN: 9780631218845 / Angielski / Miękka / 2000 / 160 str. Termin realizacji zamówienia: ok. 30 dni roboczych. This book explores debates in constitutionalism around the attempt to map the fragmented nature of governance in the new constitutional landscape of the UK, the EU and elsewhere. The book examines these issues at all levels from the EU through to the details of some of the new devolutionary schemes. As well as examining how constitutionalism operates at levels and in sites beyond the traditional ambit of structures and institutions, the essays seek to respond to the challenge of securing accountability and participation in the new climate.
This book explores debates in constitutionalism around the attempt to map the fragmented nature of governance in the new constitutional landscape of t...
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cena:
106,76 |
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Building Great Customer Experiences
ISBN: 9780333990131 / Angielski / Twarda / 2002 / 224 str. Termin realizacji zamówienia: ok. 22 dni roboczych. This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of...
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cena:
201,72 |
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