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Often management is the art of making strategic and tactical decisions with a total lack of objective information. How often do we wish for a crystal ball that would let us see how decisions today will play out in the future? Unfortunately it is not yet possible to predict the future, but it is possible to generate objective criteria to help make today's decisions. While simulation has been around for decades, recent advances have made it much more accessible and useful in our daily world. The software is now less expensive and easier to learn and use. And the flexibility and accuracy have...

Often management is the art of making strategic and tactical decisions with a total lack of objective information. How often do we wish for a crystal ball that would let us see how decisions today will play out in the future? Unfortunately it is not yet possible to predict the future, but it is possible to generate objective criteria to help make today's decisions. While simulation has been around for decades, recent advances have made it much more accessible and useful in our daily world. The software is now less expensive and easier to learn and use. And the flexibility and accuracy have...

This book presents a set of process improvement principles that can be applied by managers to improve the design and operation of their production systems encompassing both manufacturing and service systems.

A production system is comprised of one or more resources that are utilized to perform useful work. In a manufacturing setting the resources might include machines, tools, operators, and material handling devices. In a service system such as a health clinic the resources might include a waiting area, doctors and nurses, imaging equipment, and exam rooms. In either case the...

This book is written for managers who are interested in learning more about the extraordinary challenges for delivering customer orders complete and on-time, the common scheduling solutions to those challenges, and how scheduling solutions have evolved over time. It is particularly relevant to managers that are not satisfied with their current cost of delivery performance, and face symptoms identified in key business performance indicators such as late orders, lost sales from long lead times, or high production cost. As we will show in this book the quality of the schedule can have a...