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Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry.

Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility arent just "extras" anymore. Agents are charged with evaluating and changing out-of-date...

This is a children's illustrated guide to the early Greek myths. It attempts to capture the vivacity, humor and tragedy of the ancient Greek cosmology and the continuing spirit of Greece. It was illustrated by the son and narrated by the mother, both professional elementary grade teachers for the purposes of educating Western children on their Greco Roman heritage and it attempts to instill a passion for that in their formative hearts and minds.

This is a book of blank verse poetry written between July 2012 and July 2014 on a daily basis. Actually I lied. There is one poem written in verse. There are also poems the author has written in Italian, French and Persian in addition to English. The sentence lengths vary to create silhouettes.