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The Ultimate Killing Machine or Something Else? In this second book in the Greg Dorn Series, Denver police officer Dorn wakes up one day to discover he is handcuffed to a bed in a quasi-medical facility recovering from some serious wounds. He is in severe pain and has no memory of how he got there. As his memory slowly returns, Dorn is obsessed with getting home to his wife and daughter but finds he is being held captive. He discovers that someone, somehow has tampered with his identity-and his head. He is now being prepped by his captor to become a "soldier" in a killing scheme intended to...

Do you wonder why some companies provide good customer service while others fail? Are you an associate that delivers consistently amazing service, but others around you could care less? Or are you a leader that is passionate about your customers and want to engage them in new and more innovative ways?

Well, this book is for you. In his new book, If the Customer's the Copilot, You're in the Wrong Seat., Brian Dennis shares his insights from more than 2 decades of studying, working alongside and learning from those that deliver exceptional customer experiences. It...