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WE ARE ALL BROKEN CHAIRS In different parts and measure - in every person's life, you will discover some broken elements, loose screws, rusty surfaces, rough edges, scratched painting or some dirty corners. This is why you must be careful how you lean on a broken chair and wisely measure what your brokenness can carry. Anything and anyone you lean on - has the power to let you down or to disappoint you. No one is Perfect - yet, even broken chairs have a Purpose. Stress, unhappiness, conflict, strife, disappointment, feelings of guilt and ultimately failure, largely come from misalignment of...

To provide your customers with 5-Star Customer Service means you must be able to: 1.Make Service Excellence a key part of your Strategy and reflect it through senior man-agement commitment and resource allocation. 2.Enhance the components that promote Service Excellence as a Culture, at individual, departmental and group levels. 3.Reduce or eliminate the components that limit or hinder your chances to practice a Culture of Service Excellence. 4.Have in place policies, systems and processes that enable you to constantly identify and cover the gaps between your prevailing Customer Service...