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Told in short takes that perfectly mimic the frantic nature of life, this tale follows its heroine through the streets of Cambridge, where she spends far too much time staring into space; to church, where she prays for a little salvation; and to Cape Cod, where, in a little house by the sea, she might finally see the light in this updated Cinderella story for all single moms.

Academic librarians are exploring critical information literacy (CIL) in ever increasing numbers. While a smattering of journal articles and a small number of books have been published on the topic, the conversation around CIL has mostly taken place online, at conferences, in individual libraries, and in personal dialogues. This book explores that conversation and provides a snapshot of the current state of CIL as it is enacted and understood by academic librarians. It introduces the ideas and concepts behind CIL and helps librarians make more informed decisions about how to design, teach,...

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem...

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem...