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There is no shortage of issues to be addressed in healthcare, and no shortage of good ideas. What is often lacking is an approach to influencing change that has genuine integrity and trust built in from the start. And integrity is not just a word or a vaguely held value. It has to be demonstrated practically through the way managers and clinicians engage with their colleagues. From the Preface This highly practical book provides clinicians and managers with the knowledge and tools that will enable them to successfully influence their staff and colleagues. Built on the conviction that the way...

A Brit Abroad - When cultures collide they provide opportunities for misunderstanding, embarrassment and humour. This book is a collection of just such stories. Andrew Scowcroft writes with genuine humour, and a real love of the people and culture of India. His anecdotes take you behind the apparent chaos and mayhem that the first-time visitor often experiences in the vast, bustling city that is Mumbai. He views the disturbing poverty and stunning wealth of India with the eyes of a Westerner, but at the same time has been careful not to impose his values on their way of life. He sometimes...

Business owners need good accountants and, in return, accountants deserve to have good business owners. By 'good' I mean informed people who are committed to their business, and are willing to learn. The only problem is that the terms used in the world of business accounting and finance often get in the way. This book is not written by an accountant, it has been written by a small business owner. It will help you to understand, interpret, and communicate with one of your most valued advisors: your accountant. Whatever business you operate, you will have to deal with accounts and business...

Health professionals often take on managerial roles at short notice and with little or no preparation. Although they may be highly clinically qualified and accomplished, the practicalities and relationships involved in management - helping staff to feel motivated and valued, building and leading teams, managing meetings and presentations, writing reports and managing change, to name but a few - present new challenges and pitfalls for which they are unprepared. This book is for managers and prospective managers who want to approach their new responsibilities professionally from the very...