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Inrecentyearsthere hasbeengrowingpressurefor consistentproduct quality, and a need for companies to demonstrate sound quality management practicesinorderto meet'DueDiligence' requirements of both legislation and the quality assurance practices of customers. It has become accepted that operating to the requirements of the international standard for quality management - BS EN ISO 9001 - goes a long way towards meeting these needs. The objective of this book is to explain the requirements of the standard, to offer advice about achieving those requirements and to indicate what the assessors will...