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Financial Times' best business books of the year, 2018 'Endlessly fascinating, brimming with insight, and more fun than a book about failure has any right to be.' - Charles Duhigg, author of The Power of Habit A groundbreaking exploration of how complexity causes failure in business and life - and how to prevent it. An accidental overdose in a state-of-the-art hospital. The Post Office software that led to a multimillion-pound lawsuit. The mix-up at the 2017 Oscars Awards ceremony. An overcooked meal on holiday. At first glance, these events have little in common. But surprising new...