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Many banks from the developed countries are making significant progress towards promoting sustainable development. They offer new, more environmentally and socially friendly products and commit themselves to take care of the environment and society, along with making profit. This progress is supported by clear and consistent external communication. Compared to them, the biggest banks in Macedonia, with some exceptions, offer insufficient information about the same issues. The main goal of this book is to assess whether the information, products/services and behaviour presented and...