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Contemporary business world is very much competitive and the success in the competition is achieved mainly through giving satisfaction to the ultimate consumer. In service oriented industry, it is very difficult to set a standard rule to satisfy customers. Several factors influence customer s decision making to take the service from an organization. The banking industry is a service industry; it provides the customer various financial services. So a banking organization must be keen in identifying the factors which influence their decision in taking the financial service. Thus the bank also...

While various policies have been taken in the last few decades to mitigate the threat of poverty, the role of Zakah is addressing the problem of poverty. Poverty alleviation with Zakah is now well recognized and well-thought out way all over the Muslim world. The present study has been conducted to find out whether Zakah has the power to alleviate the poverty or not in Bangladesh which is a country with more than 40% population living below the poverty line. It is also found that, poor with certain level of income and without indebtedness can improve their livelihoods after proper utilization...