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Many resources are invested in the development and introduction of Quality Assurance Systems in educational institutions all over the world. Our assumption is that, as a result of quality assurance activities, practitioners obtain information about their own functioning and institutional performance which is new and valuable to them and which therefore will form a basis for them to improve performance. This assumption proves to be naive; too often performance feedback is under-utilized, and evaluations become void, legitimizing rites instead of a basis for organizational learning and the...

Many resources are invested in the development and introduction of Quality Assurance Systems in educational institutions all over the world. Our assumption is that, as a result of quality assurance activities, practitioners obtain information about their own functioning and institutional performance which is new and valuable to them and which therefore will form a basis for them to improve performance. This assumption proves to be naive; too often performance feedback is under-utilized, and evaluations become void, legitimizing rites instead of a basis for organizational learning and the...

• analyzes the nature of SISs, their intended benefits and history;
• presents the development strategies and the characteristics of three SISs that are widely used in various parts of the world;
• reviews what has been learned from the research over the last...