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The book discusses customer loyalty and what incentives are used to motivate customer loyalty in the nakumatt stores, within Kenya. We find that depending on the location of the stores different categories of age groups are attracted and again there is influence of the economic power on specific purchases

The business environment has been undergoing drastic changes for sometimes now. Some of the changes include the accelerated implementation of economic reforms, the liberalization of the economy, discontinuation of price controls, privatization and commercialization of public sector and increased competition due to globalization.In this situation organizations have to constantly adapt their activities and internal configuration to reflect on the external realities

Public procurement in Kenya is governed by the Public Procurement and Disposal Act (PPDA) 2005, which covers tendering, contracting and reporting as well as settlement of disputes between the procuring entity and the suppliers. However, majority of government contracts in most technical institutes in Kenya are not awarded according to guidelines of the Act. The purpose of this book is to assess the factors affecting implementation of Public Procurement and Disposal Act 2005 in Technical Training Institutes in Meru County