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The federal government does not have an exclusive on technology failures. Healthcare.gov technology issues were glaringly obvious but how do you catch the not so obvious: Problems that customers see which you know nothing about? High churn rates, unacceptable levels of poor client experience or below industry average profit margins may point to technology as the cause of or having a contributing role. An optimized pro-active command center can help improve your customers experience by fixing issues before they become visible to the customer and preventing poor code or untested applications...

The Art of Process Improvement is a high level strategic book aimed at leaders looking to cut expenses, improve employee morale and maximize profits. This book focuses on managing the improvement process, from instilling a corporate culture where change and innovation is welcomed to understanding the proper environment and conditions for implementing change, which is basically what a process improvement initiative is, the introduction of change into the environment. Companies which don't make process improvement part of the corporate culture usually generate profits during times of economic...