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Would you like your shop to be as successful it possible can be? Would you like financial security?

If you answered yes to any of these questions, this book is for you. And you will not have to lower your prices.

This book is an easy-to-follow reference guide containing 145 ways to improve your small business's bottom line. You will discover information on how to present, manage and promote your florist shop.

Just a few changes, a few minutes of your day or maybe just a change of attitude can turn your...

Research by Dan Goleman, the author and psychologist who introduced emotional intelligence to management thinking, has shown that EQ is a more powerful determinant of good leadership than technical competence, IQ, or vision. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve upon.

In this Guide, you'll learn how to:

• Recognize your own EQ strengths and weaknesses
• Build your self-awareness
• Regulate your emotions in tough...

Understand what strategic thinking is and why it is valuable
View strategic thinking as a process
Recognize the personal traits, behaviors, attitudes, and cognitive capacities that strategic thinkers demonstrate

You've been asked to manage a key project--or perhaps you've volunteered for an assignment that could advance your career. So how do you make sure the project succeeds? Managing Projects walks you quickly through the basics, including:

• Drawing up a realistic schedule and project plan
• Monitoring key tasks and benchmarks
• Communicating with stakeholders
• Bringing the project to a close

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief...

Help your employees help themselves.

As a manager in today's business world, you can't just tell your direct reports what to do: You need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job.

Whether you have a star on your team who's eager to advance, an underperformer who's dragging the group down, or a steady contributor who feels bored and neglected, you need to coach them: Help shape their goals--and support their efforts to achieve them.

In the HBR Guide to Coaching...