Stephen Hewett is the founding director and partner of C3 Partners, Ltd., a consulting firm that provides advice at both the strategic and "hands on" level to his many clients. He has extensive experience in commercial organizations as well as central and local government in the implementation of customer centered change, working at board and senior management level as an adviser. He specializes in the practical application of customer centricity and a back to basics approach for organisations wanting to realign either part or all of their business with their customers. His work with commercia...