Workplace Conflict Resolution Essentials For Dummies

ISBN-13: 9780730319450 / Angielski / Miękka / 2015 / 192 str.

Vivian Scott

Opis

Resolving conflict in the workplace? No problem Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared -- Workplace Conflict Resolution Essentials For Dummies has you covered In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale.

• Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace
• Helps you find a solution and explore positive means for resolving conflicts
• Illustrates how working through problems within your team makes the workplace the positive environment it should be
• Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace

Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive

Spis treści

Introduction 1

Chapter 1: Conflict Resolution at Work 5

Chapter 2: Understanding What People Bring to Conflict 13

Chapter 3: Determining How Groups Contribute to Conflict 29

Chapter 4: Practising Self–Awareness: Understanding How You Foster Conflict 45

Chapter 5: Knowing When to Address Conflict 61

Chapter 6: Developing a Plan and Preparing for a Meeting 75

Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87

Chapter 8: Negotiating Possible Solutions to a Conflict 103

Chapter 9: Offering Proposals and Crafting Agreements 123

Chapter 10: Adapting a Conflict Meeting for the Entire Team 141

Chapter 11: Determining How Your Company Can Help 159

Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167

Index 171

O autorze

Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.

Blurb

Learn to:

• Manage conflicts and restore peace in the workplace
• Create and maintain a positive working environment
• Maximise the potential of your team and improve productivity

Address conflicts, resolve disputes and restore peace

Working your way through conflict in the office can present unexpected challenges, but there s no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.

• Understand conflict at work discover some contributors to conflict and tap into resolution expertise
• Find out what emotions bring to conflict grasp why people think the way they do and how to process difficult situations
• Practice self–awareness explore common managerial pitfalls and take a realistic view of your skills
• It s all about negotiation encourage communication, work through resistance and meet privately with individuals

Open the book and find:

• When to address conflict
• Help with starting a mediation meeting
• Tips for creating a working agenda
• Ways to assess the intensity of a conflict
• Guidance on designing a conflict resolution plan
• How to work with Human Resources
• Pearls of wisdom from professional mediators