Value-Focused Business Process Engineering: A Systems Approach: With Applications to Human Resource Management

ISBN-13: 9780387095202 / Angielski / Twarda / 2008 / 266 str.

Jens Ulstrup; Leonid Churilov; Dina Neiger

Opis

One of the keys to successful business process engineering is tight alignment of processes with organisational goals and values. Historically, however, it has always been difficult to relate different levels of organizational processes to the strategic and operational objectives of a complex organization with many interrelated and interdependent processes and goals. This lack of integration is especially well recognized within the Human Resource Management (HRM) discipline, where there is a clearly defined need for greater alignment of HRM processes with the overall organizational objectives. Value-Focused Business Process Engineering is a monograph that combines and extends the best on offer in Information Systems and Operations Research/Decision Sciences modelling paradigms to facilitate gains in both business efficiency and business effectiveness. The first part of the book examines a wide range of research issues in modelling business processes and objectives by expanding the focus of business process engineering from creating more efficient business processes to also making them more effective. The second part of the book presents methodology and tools for a holistic approach to business process engineering within the HRM context. The original contribution of the value-focused process engineering methodology lies in the integration of the best aspects of event-process driven chains and the value-focused thinking within a single model, in a way that preserves the strengths of the respective models while facilitating the emergence of new properties that satisfy goal-oriented business process modelling requirements. The result is an up-to-date expository monograph that provides industry practitioners and researchers in OR/MS and IS domains, as well as those concerned with the practice of HRM, with a framework and implementation guidelines for ensuring that day-to-day business activities are congruent with organizational values and strategic objectives.

Spis treści

Building a Value-Focused EPC: the “HOW” Dimension.- Application of Value-Focused Process Engineering to HRM Context.- Decision-Enabled e-EPC.- Conclusions and Future Directions.- Introducing Value-Focused Process Engineering.- Business Systems Modelling: Principles and Practices.- Human Resources Management Context.- Business Objectives Modelling.- Business Process Modelling with EPCs.- Requirements for a Value-Focused EPC: the “WHAT” Dimension.

O autorze

Dr. Dina Neiger is a results-focused senior professional with an established record of innovation and leadership. Dr. Neiger has achieved academic and professional distinction in Statistics, Decision Support and Business Process Engineering. Throughout Dr. Neiger’s professional and academic career she has gained specialist knowledge and practical experience in the theory and practice of improving organizational efficiency and effectiveness.

Dr. Leonid Churilov obtained his Ph.D. in operations research at the University of Melbourne in 1998. After ten years in academia, he now holds the position of Head of the Division of Statistics and Decision Support at the Australian National Stroke Research Institute. Dr. Churilov is an internationally recognized expert in the areas of decision and process modelling for effective decision support in sociotechnical systems. He has won a number of prestigious grants and awards from both industry and academia and is active in industry consulting.

Professor Andrew Flitman is Deputy Vice-Chancellor (Research) at Swinburne University, Melbourne, Australia. He obtained his Ph.D. in Operations Research from Warwick University in 1987. Professor Flitman is an internationally recognized expert in financial and strategic computer modelling, and his academic career has included positions at Warwick University in the United Kingdom, Monash University, and Deakin University in Australia. He has significant commercial consulting experience in computer-based finance, business planning, business analysis, and decision support and modelling, and has held senior positions at Deloitte Haskins and Sells (London), Coopers and Lybrand Deloitte (UK) and Price Waterhouse (Melbourne).