Building & Managing a World Class It Help Desk
ISBN: 9780072132373 / Angielski / Miękka / 583 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as...
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to...
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cena:
212,49 zł |
Enterprise Knowledge Management: The Data Quality Approach
ISBN: 9780124558403 / Angielski / Twarda / 493 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Today, companies capture and store tremendous amounts of information about every aspect of their business: their customers, partners, vendors, markets, and more. But with the rise in the quantity of information has come a corresponding decrease in its quality--a problem businesses recognize and are working feverishly to solve. Enterprise Knowledge Management: The Data Quality Approach presents an easily adaptable methodology for defining, measuring, and improving data quality. Author David Loshin begins by presenting an economic framework for understanding the value of data... Today, companies capture and store tremendous amounts of information about every aspect of their business: their customers, partners, vendors, mark... |
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546,33 zł |
Software by Design: Shaping Technology and the Workplace
ISBN: 9780195083408 / Angielski / Twarda / 368 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet the social demands of the workplace. This book provides an informative, cogent examination of how various social factors--such as organizational structure, workplace relations, and market conditions--together shape software developers' technical design decisions. Through a survey of major software companies and in-depth case studies of the banking, hospital, and equipment field service industries, the authors identify factors that influence...
As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet th...
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cena:
414,16 zł |
Information Management: The Organizational Dimension
ISBN: 9780198294528 / Angielski / Miękka / 536 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The purpose of this book is to take an informed, dispassionate and constructive look at the challenges of IT and to offer insight, analysis and guidance on the ever changing environment.
The purpose of this book is to take an informed, dispassionate and constructive look at the challenges of IT and to offer insight, analysis and guidan...
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cena:
497,70 zł |
Rethinking Management Information Systems: An Interdisciplinary Perspective
ISBN: 9780198775324 / Angielski / Miękka / 528 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics and explore a variety of issues currently being discussed in the field. In locating MIS within an interdisciplinary context, particularly in the light of rapid technological changes, this book will form the link between past and future approaches to MIS.
This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics a...
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cena:
220,01 zł |
Rethinking Management Information Systems
ISBN: 9780198775331 / Angielski / Twarda / 528 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics and explore a variety of issues currently being discussed in the field. In locating MIS within an interdisciplinary context, particularly in the light of rapid technological changes, this book will form the link between past and future approaches to MIS.
This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics a...
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cena:
1222,52 zł |
Systems Methodology for the Management Sciences
ISBN: 9780306438776 / Angielski / Twarda / 298 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The author thoroughly describes and analyzes the most significant systems methodologies-organizations as systems, ' hard, soft, cybernetic, and critical-and demonstrates the complementary strengths of different systems approaches.
The author thoroughly describes and analyzes the most significant systems methodologies-organizations as systems, ' hard, soft, cybernetic, and critic...
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cena:
574,29 zł |
Cooperative Management of Enterprise Networks
ISBN: 9780306462764 / Angielski / Twarda / 187 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Enterprises all over the world are experiencing a rapid development of networked computing for applications that are required for the daily survival of an organization. Client-server computing offers great potential for cost-effective networked computing. However, many organizations have now learned that the cost of maintenance and support of these networked distributed systems far exceeds the cost of buying them.
Computer Supported Creative Work (CSCW) is the new evolving area that promotes the understanding of business processes and relevant communication technologies. Cooperative... Enterprises all over the world are experiencing a rapid development of networked computing for applications that are required for the daily survival o...
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cena:
382,84 zł |
In Search of an Integrative Vision for Technology: Interdisciplinary Studies in Information Systems
ISBN: 9780387321509 / Angielski / Twarda / 310 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In Search Of An Integrative Vision For Technology will stimulate its readers to consider the 'whole story that is information systems' within the context of an integrative vision of technology. It integrates what are currently disparate areas of debate and research, and to appreciate the contribution that philosophy can make to such integrative thinking. It is deliberately broad in coverage, and it is designed to also provide useful pointers, within such a view, so that researchers, students, practitioners, developers and users can easily apply each point as needed. "Human... In Search Of An Integrative Vision For Technology will stimulate its readers to consider the 'whole story that is information syst... |
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cena:
382,84 zł |
Information Systems Action Research: An Applied View of Emerging Concepts and Methods
ISBN: 9780387360591 / Angielski / Twarda / 426 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Information Systems Action Research is organized into three parts: (1) The first part focuses on the methodological issues that arise when action research methods are conducted. (2) The second part provides examples of action research in practice. (3) The third part will summarize the philosophical foundations of action research and its application as a methodology in Information Systems research and research programs. The book will include chapters from Europe, Australasia, and the Americas representing different traditions and perspectives in action research. These chapters will... Information Systems Action Research is organized into three parts: (1) The first part focuses on the methodological issues that arise when action r... |
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cena:
382,84 zł |
Ontologies: A Handbook of Principles, Concepts and Applications in Information Systems
ISBN: 9780387370194 / Angielski / Twarda / 952 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Ontology, or the nature of being, has been a focal area of study in the philosophical disciplines for a long time. Interpreted simply, the term ontology refers to the question what kinds of things exist? to a philosopher, while a computer scientist grapples with the question what kinds of things should we capture and represent? Together, research on the two questions yield a broad framework for the analysis of a discourse universe, its representation in some abstract form and the development of organizations and systems within the universe. The philosophical perspective on ontology provides a...
Ontology, or the nature of being, has been a focal area of study in the philosophical disciplines for a long time. Interpreted simply, the term ontolo...
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cena:
1148,61 zł |
Project E-Society: Building Bricks: 6th IFIP International Conference on e-Commerce, e-Business, and e-Government (13e 2006), October 11-13, 2006, Tur
ISBN: 9780387392264 / Angielski / Twarda / 454 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. 13E 2006, the 6th in this series of IFIP conferences, marked the congregation of researchers and practitioners in the areas of e-Commerce, e-Business, and e-Government. The conference was sponsored by IFIP TC 6 in cooperation with TC 8 and TC 11. The conference provided a forum for researchers, engineers and interested users in academia, industry, and government to discuss the latest research, cutting-edge practice and upcoming trends in the growing areas of e-Commerce, e-Business, and particularly e-Government. Sophisticated applications as well as the underlying technology that... 13E 2006, the 6th in this series of IFIP conferences, marked the congregation of researchers and practitioners in the areas of e-Commerce, e-Busine... |
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cena:
382,84 zł |
Service Enterprise Integration: An Enterprise Engineering Perspective
ISBN: 9780387463612 / Angielski / Twarda / 246 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Service Enterprise Integration is developing a business paradigm that is of considerable interest in both the "push" research the academic area and the "pull" research of industry. A prominent example of this development has been the transformation of IBM into a service enterprise and the labeling of its new business model as "On-Demand Business." In the recent past, manufacturing research and practice have done considerable work on the problem of service productivity. In fact, this work has extended the operations of many manufacturing firms to include the "service enterprise"... Service Enterprise Integration is developing a business paradigm that is of considerable interest in both the "push" research the academic area and... |
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cena:
382,84 zł |
Digital Government: E-Government Research, Case Studies, and Implementation
ISBN: 9780387716107 / Angielski / Twarda / 730 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. New information technologies are being applied swiftly to all levels of government service: local, county, regional and even national and international. Information technology (IT) is being used to improve data management and data sharing, planning and decision support, service delivery, and more. Application areas affected by government mandates to improve e-government service include healthcare and safety; law enforcement, security, and justice; education; land use; and many others. Information technology is being used to increase public access to information, to provide more convenient... New information technologies are being applied swiftly to all levels of government service: local, county, regional and even national and internati... |
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cena:
382,84 zł |
Terrorism Informatics: Knowledge Management and Data Mining for Homeland Security
ISBN: 9780387716121 / Angielski / Twarda / 558 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Terrorism informatics has been defined as the application of advanced methodologies, information fusion and analysis techniques to acquire, integrate process, analyze, and manage the diversity of terrorism-related information for international and homeland security-related applications. The wide variety of methods used in terrorism informatics are derived from Computer Science, Informatics, Statistics, Mathematics, Linguistics, Social Sciences, and Public Policy and these methods are involved in the collection of huge amounts of information from varied and multiple sources and of many... Terrorism informatics has been defined as the application of advanced methodologies, information fusion and analysis techniques to acquire, integra... |
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cena:
574,29 zł |
Mapping Nanotechnology Innovations and Knowledge: Global and Longitudinal Patent and Literature Analysis
ISBN: 9780387716190 / Angielski / Twarda / 330 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Introduction The description, planning and governance of nanotechnology development require data on knowledge creation and innovation in various areas of application, how these evolve in time and what is the international context. This book aims to selectively provide such information based on the analysis of databases for science and engineering articles (Thompson Citation Index) and patents (USPTO in the United States, EPO in Europe and JPO in Japan). After a survey of the investigative methods, comparative results per countries, technology fields and research organizations are presented...
Introduction The description, planning and governance of nanotechnology development require data on knowledge creation and innovation in various areas...
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cena:
574,29 zł |
Information Systems and Technology in the International Office of the Future: Proceedings of the Ifip Wg 8.4 Working Conference on the International O
ISBN: 9780412797903 / Angielski / Twarda / 386 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Globalization of business, internationalization of trade, and increasing prevalence of multi-cultural interdisciplinary teams are beginning to redefine the nature of office work. Different-time/different-place/different-culture teams will become the norm. Same-time/same-place/same-culture teams will become the exception. The International Office of the Future (IOF) will be a dramatically different environment than that which exists in the majority of today's organizations. Prospects for the IOF give rise to numerous questions, which are addressed in this book. What are the salient issues?...
Globalization of business, internationalization of trade, and increasing prevalence of multi-cultural interdisciplinary teams are beginning to redefin...
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cena:
765,72 zł |
Complex Responsive Processes in Organizations: Learning and Knowledge Creation
ISBN: 9780415249188 / Angielski / Twarda / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:
The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge... |
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cena:
907,73 zł |
Complex Responsive Processes in Organizations: Learning and Knowledge Creation
ISBN: 9780415249195 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:
The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge... |
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cena:
259,30 zł |
Business @ the Speed of Thought: Using a Digital Nervous System
ISBN: 9780446525688 / Angielski / Twarda / 496 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In his new book, Microsoft chairman and CEO Bill Gates discusses how technology can help run businesses better today and how it will transform the nature of business in the near future. Gates stresses the need for managers to view technology not as overhead but as a strategic asset, and offers detailed examples from Microsoft, GM, Dell, and many other successful companies. Companion Web site.
In his new book, Microsoft chairman and CEO Bill Gates discusses how technology can help run businesses better today and how it will transform the nat...
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cena:
174,85 zł |